Frequently Asked Questions

We're so glad you're here! Below are answers to some of our most commonly asked questions. If you don't see what you're looking for, please get in touch with us—we're always happy to help.

Shopping

Where is Howell's Mercantile located?

We're located just outside beautiful Belhaven in Pinetown, North Carolina.

Howell's Mercantile
1872 Seed Tick Neck Road
Pinetown, NC 27865

What are your store hours?

Please visit our Contact page or Google Business Profile for our most current hours, including holiday closures and special event hours.

Standard Hours:

Monday - Friday: 9 am - 5 pm

Saturday: 9 am - 12 pm

Sunday: Closed

Do you offer gift wrapping?

Yes! We offer complimentary gift wrapping to help make your gift extra special.

Do you sell gift cards?

Absolutely! We offer physical gift cards in-store at our 1872 Seed Tick Neck Rd. location. We also offer digital gift cards delivered instantly via email and redeemable online or in-store. 

Can I purchase online and pick up in-store?

If local pickup is available at checkout, simply select that option when placing your order. You'll receive an email when your order is ready.

Orders & Shipping

When will my order ship?

Most in-stock orders are packed and shipped within 1–3 business days. During holidays, special events, or major sales, processing times may be slightly longer.

Which shipping carriers do you use?

We primarily ship through USPS and UPS, selecting the carrier that best fits your order.

Do you ship nationwide?

Yes! We proudly ship throughout the United States.

Do you offer international shipping?

Yes! We proudly offer international shipping to many countries. Available shipping methods, shipping costs, duties, taxes, and any applicable import fees will be calculated and displayed during checkout based on your delivery destination.

How can I track my order?

Once your order ships, you'll receive an email with tracking information.

My package says delivered, but I can't find it.

Please first check with household members, neighbors, and around your property. If you're still unable to locate your package, contact the shipping carrier. If you need additional assistance, we're happy to help however we can.

Returns & Exchanges

What is your return policy?

Please visit our Return Policy page for complete details regarding returns, exchanges, and eligibility.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging. We'll work quickly to resolve the issue.

I received the wrong item.

We're sorry! Please contact us with your order number and a photo of what you received, and we'll make it right.

Products

Will you restock sold-out items?

Many of our products are reordered when available, but some seasonal or limited-edition items may not return. If there's something you're hoping to see back in stock, let us know!

Can you special order products?

In some cases, yes! Reach out to us and we'll be happy to check availability with our vendors.

Do you offer custom gift baskets?

Yes! We love creating custom gift baskets for birthdays, holidays, baby showers, weddings, corporate gifts, and just because.

Simply tell us your budget, theme, or favorite products, and we'll create something one-of-a-kind.

Do you carry seasonal merchandise?

Absolutely! We carry seasonal collections throughout the year, including Spring, Summer, Fall, Christmas, Easter, Americana, and more.

Rewards & Promotions

Do you have a rewards program?

Yes! Join our Howell's Mercantile Rewards program to earn points on qualifying purchases and enjoy exclusive offers throughout the year.

Can rewards be combined with other promotions?

Certain promotions may have exclusions or limitations. Please refer to the specific promotion for complete details.

Contact

How can I contact Howell's Mercantile?

You can reach us by phone, email, or through the Contact Us page on our website. We do our best to respond as quickly as possible during business hours.

Do you have social media?

Yes! Follow us on Facebook and Instagram for new arrivals, seasonal inspiration, events, behind-the-scenes fun, and exclusive announcements.

Still Have Questions?

We'd love to help!

Whether you're searching for the perfect gift, looking for a product recommendation, or have questions about an order, our friendly team is just a message away.

Thank you for shopping small and supporting Howell's Mercantile!